CUSTOMER SERVICE REPRESENTATIVE - FINANCE / CUSTOMER SERVICE

Full-Time position. This is responsible office work in dealing with the general public. An employee in this class receives requests for utility service, turn on or turn off.  Work is performed under the general supervision of a superior and in accordance with prescribed rules and regulations of the department. Answers telephone calls. Receives and helps general public by answering inquires and giving out routine information. Prepares work order tickets for water to be turned on and turned off and transfers. Prepares job orders for work to be done on the customer's water meter. Makes out receipts for deposits, new meter installations, temporary meters, bacteriological tests, etc. Handles all correspondence such as deposits and inquiries sent from Data Processing (on a daily basis). Checks bad debt accounts with address references in order to locate customers that have left last address owing the City utilities for services. Files receipt books, work orders and miscellaneous paper work. Explains departmental policy, rules and regulations to the general public via personal contact or telephone inquiries; explains rates and types of service offered. Establish and maintain cooperative working relationships with city officials and employees, the general public and representatives of other agencies toward the accomplishment of assigned projects. Gain the trust and cooperation of others to effectively communicate concepts and ideas. Work effectively with a variety of staff, other governmental representatives, and the public; deal tactfully and courteously with the public and maintain composure in difficult and/or stressful situations. Performs related work as required.

Knowledge, ability and skills
Requires computer experience. Working knowledge of modern office procedures, practices and equipment.  Some knowledge of service records, customer accounting and collection procedures of the department. Skill in dealing with people. Ability to learn quickly and retain information on a wide variety of subjects; cope with stress related to extreme cases in the human relation process; exercise good judgment in the making of minor decisions in accordance with rules, policies and procedures; follow simple oral and written instructions; handle filing systems.

ESSENTIAL PHYSICAL SKILLS
Constant sitting at desk or computer station for extended periods of time.  Frequent bending, kneeling, standing, stooping, pulling and pushing.  Light lifting up to twenty (20) pounds.  Good near/far vision (with or without corrective lenses).  Good communication skills.  Manual dexterity - must be able to operate computer and adding machine in an expedient manner.

MINIMUM QUALIFICATIONS: Candidates must meet the qualifications in order to be considered for this position.